Privacy Policy

1. Introduction

NunezDev ("we," "us," or "our") operates the website nunezdev.com and related services. This Privacy Policy describes how we collect, use, retain, and disclose personal data when you use our services, including our website, client portal, invoicing system, and any third-party integrations we use to deliver our services.

2. Information We Collect

We may collect the following types of personal information:

• Contact Information: Name, email address, phone number, and business name provided when you contact us, request a quote, or become a client.
• Account Information: Login credentials and profile information for our client portal.
• Payment Information: Billing details processed through Stripe. We do not store full credit card numbers on our servers.
• Project Data: Files, documents, and communications related to your project that you upload or share through our platform.
• Usage Data: Browser type, IP address, pages visited, and other analytics data collected automatically through cookies and similar technologies.
• Third-Party Platform Data: If you connect with us through platforms like Thumbtack, we may receive your name, contact information, and project details as provided by that platform.

3. How We Use Your Information

• To provide, maintain, and improve our web development and software services
• To communicate with you about projects, invoices, and support requests
• To process payments and send receipts
• To send project updates, reminders, and notifications you have opted into
• To respond to inquiries submitted through our website or third-party platforms
• To comply with legal obligations

4. Data Sharing & Third Parties

We do not sell your personal data. We may share information with the following types of third parties solely to deliver our services:

• Payment Processors: Stripe, for processing payments securely.
• Email Services: Resend, for transactional emails such as invoices and notifications.
• SMS / Messaging Provider: Twilio, for delivering text messages to users who have opted in (see Section 9).
• Cloud Infrastructure: AWS and Supabase, for hosting and data storage.
• Lead Platforms: Thumbtack and similar platforms, where we may receive and respond to your project inquiries.
• Analytics: Google Analytics, for understanding website usage patterns.

Mobile information (phone numbers and SMS opt-in data) is never shared, sold, rented, or transferred to third parties or affiliates for marketing or promotional purposes. The only third parties that receive mobile data are sub-processors strictly required to deliver the message itself (e.g., Twilio and the cellular carriers).

5. Data Retention

We retain personal data for as long as necessary to fulfill the purposes described in this policy, maintain our business records, comply with legal obligations, and resolve disputes. Client project data is retained for the duration of our business relationship and for a reasonable period afterward. You may request deletion of your data at any time by contacting us.

6. Data Security

We implement industry-standard security measures to protect your personal data, including encryption in transit (TLS/SSL), secure authentication, and access controls. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

7. Your Rights

Depending on your jurisdiction, you may have the right to:

• Access the personal data we hold about you
• Request correction of inaccurate data
• Request deletion of your data
• Opt out of marketing communications
• Request a copy of your data in a portable format

To exercise any of these rights, please contact us at the email address below.

8. Cookies

Our website uses cookies and similar tracking technologies for analytics and to improve your experience. You can control cookie preferences through your browser settings.

9. Mobile Messaging & SMS

NunezDev operates two separate, independently-opted-in SMS programs: a transactional / service program (invoice reminders, project updates, customer service responses, appointment confirmations) and a marketing / promotional program (offers and announcements). Consent to one is never bundled with the other and you may participate in either, both, or neither. The following applies to both programs when you opt in:

• Message types: service messages and marketing messages are collected and stored as distinct opt-ins so you can manage each separately. See our SMS Terms for the full description of each program.
• Message frequency: varies. You should not expect more than a few messages per week in normal use; transactional messages (e.g., invoice reminders) are sent only when relevant to your account.
• Message and data rates may apply. Standard carrier rates from your mobile provider apply to all SMS and MMS messages you send or receive.
• HELP and STOP: reply HELP at any time for help, or reply STOP to any message to opt out. After replying STOP you will receive one confirmation message and will not be contacted again via SMS unless you re-opt in.
• Opt-in is never a condition of purchase.

We do not share, sell, rent, or transfer your mobile phone number or SMS opt-in information to any third party or affiliate for marketing or promotional purposes. This applies to all categories of mobile information collected. The only entities that receive your mobile data are sub-processors strictly required to send the message (e.g., Twilio and your cellular carrier).

Full messaging program terms are available on our SMS Terms page.

10. Children's Privacy

Our services are not directed at individuals under the age of 13. We do not knowingly collect personal data from children.

11. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the updated policy on this page with a revised "Last updated" date.

12. Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us:

NunezDev
Email: contact@nunezdev.com
Website: www.nunezdev.com